The Role
We’re searching for a Client Services & Admin Assistant with a flair for organisation and an eagle eye for detail. If you take pride in being the behind-the-scenes force that ensures seamless operations, and ideally have experience in a similar administrative role, we’re keen to connect with you.

• You’ll be the friendly face and voice to our clients, providers, and team members, ensuring their questions and concerns are addressed promptly and professionally.
• You’ll help new clients get started with us, and make sure the data is handled with care and precision. On the phone, you’ll be an expert in directing calls where they need to go, whether that’s a therapeutic service or somewhere else.
• Your knack for prioritising tasks will come in handy as you handle various administrative duties, including word processing, data entry, maintaining spreadsheets, preparing meeting agendas, and drafting client letters.
• As our administrative guru, you’ll provide vital support to our management team, assisting with client registration and other tasks.
• Your organisational skills will shine as you prepare regular reports and keep our company records in tip-top shape.
• And you’ll be ready to dive in and tackle any other tasks that come your way!

Our Clients
Our clients are at the centre of everything we do and the decisions that we make. Every person is unique in their needs and aspirations. When you are a member of the Team, you are an essential part of the client’s journey as they work towards their goals.

We want our clients to feel valued, heard, and confident that they have the support needed to lead a great life.

About You
We are searching for a staff member who feel their values match the company values: Compassion, Achievement, Reliability, Empowerment

To be successful in this role, you will need:

• Experience in an office environment in a similar role – you know the ropes and are ready to hit the ground running!
• Outstanding written and verbal communication skills – you’re a pro at getting your point across clearly and effectively.
• Proficiency in MS Office Suite, especially Excel, Word, Outlook, and PowerPoint
• An eye for detail and a quick learning curve – you’re ready to learn, grow, and make a difference.
• Availability to start immediately – you’re excited to jump in and get started.
• Experience working with diverse cultural communities and LGBTIQ communities – you’re passionate about inclusivity and respect for all.
• Superb interpersonal skills – you know how to engage sensitively and effectively with a wide range of people.
• A team player attitude but also the ability to work independently – you’re flexible and adaptable.
• A strong sense of honesty, reliability, and commitment – you’re a person of integrity.
• This role will work from home and potentially work from our office in the near future.

Please note: All candidates must possess or be willing to obtain the following criteria before commencement. They are a current:

• NDIS Screening Check
• Two relevant reference checks
• Working with Children’s Check
• NDIS Worker Orientation module completed – https://www.ndiscommission.gov.au/workers/worker-training-modules-and-resources/worker-orientation-module
• First Aid and CPR certificate
• Driver’s License, your own vehicle, and Full Comprehensive Insurance

What’s in it for you?

• Wage is in line with SCHADS Award
• Part of an inclusive team that takes pride in the support it provides to clients and staff
• Ongoing personal and professional development
• Your work-life balance is respected and supported